Terms of service

Last Updated: [DATE]

Welcome to [TRENZO]. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services available through [WEBSITE URL].

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.


1. Account Terms

You may be able to create an account to access certain features of our website.

When creating or using an account, you agree to:

  • Provide accurate and current information.
  • Keep your account and login information secure.
  • Not share your password or account access with unauthorized persons.
  • Notify us promptly if you believe your account has been accessed without authorization.
  • Take responsibility for activity carried out through your account.

We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraud, misuse, unauthorized activity, violation of these Terms, or other conduct that may harm our customers or business, subject to applicable law.

You must be legally capable of entering into a binding agreement under applicable law to place an order through our website.


2. Products and Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, images, specifications, colors, sizes, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.
  • Minor variations may occur between product photographs and the actual product.
  • Availability and specifications may change without prior notice.
  • We do not guarantee that every product description or image will always be completely error-free.

If you receive a product that is materially different from the product you ordered, please contact us at [EMAIL ADDRESS] within [NUMBER OF DAYS] days of delivery.


3. Pricing and Payment

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes depending on how prices are displayed at checkout.

We reserve the right to change product prices at any time. However, once an order has been successfully accepted and confirmed, the price applicable to that order will generally remain unchanged except where an adjustment is required by law or due to an obvious pricing or technical error.

We accept payment methods displayed during checkout, which may include:

  • UPI
  • Credit or debit cards
  • Net banking
  • Digital wallets
  • Cash on Delivery, where available
  • Other payment methods offered through our payment providers

Payment processing may be handled by third-party payment providers. We do not generally store complete card or banking credentials on our own systems.

If a payment fails, is reversed, or cannot be verified, we may cancel or hold the relevant order until the payment issue is resolved.


4. Order Placement and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your request. An order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

  • Product availability issues.
  • Pricing or listing errors.
  • Suspected fraud or unauthorized transactions.
  • Incorrect customer information.
  • Shipping restrictions.
  • Unusually large or suspicious quantities.
  • Technical errors.
  • Violation of these Terms.

If we cancel an order after receiving payment, we will arrange an appropriate refund through the applicable payment method, subject to applicable law.


5. Shipping and Delivery

We currently ship to locations where delivery is available through our logistics partners.

Estimated delivery times shown on our website are estimates and are not guaranteed unless specifically stated otherwise.

Orders may generally be dispatched within approximately [BUSINESS DAYS] business days after successful payment or order confirmation.

Delivery times may vary because of:

  • Product availability.
  • Courier delays.
  • Weather or natural events.
  • Public holidays.
  • Incorrect or incomplete addresses.
  • High-demand periods.
  • Events outside our reasonable control.

Once an order has been handed over to the shipping provider, delivery may also be affected by circumstances outside our direct control.

You are responsible for providing an accurate shipping address and contact information. If incorrect information causes a delivery failure, additional shipping charges or other reasonable costs may apply where permitted by law.


6. Returns and Refunds

Our returns, exchanges, cancellations, and refund procedures are governed by our [RETURN & REFUND POLICY], which forms part of these Terms.

Depending on the product and circumstances, eligible items may qualify for:

  • Return
  • Replacement
  • Exchange
  • Refund

To request a return or refund, contact us at [EMAIL ADDRESS] within [NUMBER OF DAYS] days of receiving your order.

Products may need to meet certain conditions to qualify for a return, including being unused, unworn, undamaged, and accompanied by original packaging, tags, or other included materials where applicable.

Certain products may be non-returnable or subject to special conditions for hygiene, safety, personalization, or other legitimate reasons. These exclusions will be communicated on the relevant product page or in our Return Policy, subject to applicable consumer law.

Approved refunds will generally be processed within [BUSINESS DAYS] business days after the return has been received and inspected, although the time taken for the amount to appear in your account may depend on your payment provider or bank.

Nothing in this section limits any rights you may have under applicable Indian consumer-protection laws.


7. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation.
  • Commit fraud or facilitate fraudulent transactions.
  • Provide false or misleading information.
  • Attempt to gain unauthorized access to our systems.
  • Interfere with the security or operation of our website.
  • Introduce malicious software, viruses, or harmful code.
  • Scrape, copy, reproduce, or commercially exploit website content without authorization.
  • Impersonate another person or organization.
  • Use our products or services for unlawful purposes.
  • Attempt to circumvent security, payment, or account restrictions.
  • Engage in activity that could damage our website, customers, employees, or business.

We may restrict or terminate access where prohibited conduct is reasonably suspected, subject to applicable law.


8. Intellectual Property

Unless otherwise stated, the content on our website—including our brand name, logo, photographs, graphics, product descriptions, designs, text, and other materials—is owned by or licensed to [STORE NAME].

You may view and use our website for personal, lawful shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.


9. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping companies, analytics services, social-media platforms, or other external websites.

We are not responsible for the content, availability, policies, or practices of third-party services that are outside our control.

Your use of third-party services may be subject to their own terms and privacy policies.


10. Disclaimer

We make reasonable efforts to keep our website and services available and accurate. However, to the extent permitted by applicable law, we do not guarantee that:

  • The website will always be available without interruption.
  • The website will always be completely error-free.
  • Product information will never contain inadvertent errors.
  • The website will be free from technical issues or harmful elements.

Nothing in these Terms excludes or limits rights, warranties, or remedies that cannot legally be excluded under applicable Indian law.


11. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or products.

Where permitted by law, our total liability relating to a particular order or product will generally not exceed the amount actually paid by you for that order or product.

This limitation does not apply to liability that cannot legally be excluded or limited under applicable law, including rights and remedies available to consumers under applicable Indian law.


12. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, pandemics, or other similar events.

We will make reasonable efforts to resume affected services as soon as reasonably possible.


13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, technology, or applicable laws.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by law.


14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and the jurisdiction of appropriate statutory authorities or forums, disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts located in [CITY, STATE, INDIA].

Nothing in this clause is intended to restrict any consumer’s statutory right to approach a competent consumer forum, authority, or court under applicable Indian law.


15. Contact Us

If you have questions about these Terms, your order, or our services, please contact us:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Customer Support Hours: [SUPPORT HOURS]


Before publishing

For your Trenzo Shopify store, replace these placeholders:

  • [STORE NAME] → Trenzo
  • [WEBSITE URL] → your actual domain
  • [EMAIL ADDRESS] → your support email
  • [PHONE NUMBER]
  • [BUSINESS ADDRESS]
  • [BUSINESS DAYS]
  • [NUMBER OF DAYS] for your actual return window
  • [CITY, STATE, INDIA]
  • [RETURN & REFUND POLICY] → link to your actual policy

One important thing: make sure your Terms, Privacy Policy, and Return/Refund Policy don’t contradict each other. In particular, your stated return window, refund timing, shipping promises, COD rules, and cancellation policy should match what your Shopify store actually does.