Shipping policy

At [STORE NAME], we want your order to reach you safely and on time. This Shipping Policy explains our shipping methods, processing times, delivery estimates, and what to do if you experience a delivery issue.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping: [X-X BUSINESS DAYS]
  • Express Shipping: [X-X BUSINESS DAYS] — if available
  • Cash on Delivery: Available in selected locations, if applicable

Available shipping options will be displayed during checkout based on your delivery address and the products in your order.

2. Order Processing

Orders are generally processed within [PROCESSING TIME] business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery generally takes:

Standard Shipping: [X-X BUSINESS DAYS]
Express Shipping: [X-X BUSINESS DAYS]

Delivery estimates are approximate and may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

4. Shipping Costs

Shipping charges are calculated based on the applicable shipping method, order value, destination, and other factors.

Current shipping charges may include:

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [EXPRESS SHIPPING COST]
  • Free Shipping: [FREE SHIPPING CONDITION, e.g., orders above ₹999]

The final shipping cost will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

You may receive your tracking details by [EMAIL/SMS/WHATSAPP].

You can use the tracking number provided by us or the relevant courier company to check your shipment status.

Please allow up to [X HOURS] after dispatch for tracking information to become active.

6. Delivery Issues and Delays

While we work with reliable delivery partners, occasional delays can happen.

Possible causes include:

  • Incorrect or incomplete delivery addresses.
  • Courier delays.
  • Severe weather.
  • Public holidays.
  • High order volumes.
  • Transportation disruptions.
  • Natural events or other circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us at [EMAIL ADDRESS] with your order number.

Incorrect Address

Please check your shipping details carefully before placing your order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for re-delivery where applicable.

If you notice an address error immediately after placing your order, contact us at [EMAIL ADDRESS] as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

7. Damaged or Missing Packages

If your package arrives visibly damaged, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Where appropriate, we may request photographs or other information to help us investigate the issue with the courier.

If your tracking information shows that an order was delivered but you have not received it, please contact us as soon as possible so we can investigate with the delivery partner.

8. International Shipping

[CHOOSE ONE]

Option A — If you DO NOT offer international shipping:

We currently ship only within India. International shipping is not available at this time.

Option B — If you DO offer international shipping:

We offer international shipping to selected countries. International delivery generally takes [X-X BUSINESS DAYS] after dispatch. Shipping charges, customs duties, taxes, and other applicable fees will be communicated during checkout or as otherwise required.

Customers are responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.

9. Contact Us

If you have any questions about shipping or your order, we’re happy to help.

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT HOURS]

Please include your order number when contacting us about an existing order so we can assist you faster.