Refund policy

Last Updated: [DATE]

At [STORE NAME], we want you to be happy with your purchase. If something isn’t right, we’re here to help with eligible returns, exchanges, replacements, or refunds.

1. Return Eligibility

You may request a return within [X DAYS] of receiving your order, provided that:

  • The product is unused, unworn, and in its original condition.
  • Original tags, labels, packaging, and accessories are included where applicable.
  • The product has not been washed, altered, damaged, or misused.
  • You provide your order number and the reason for the return.
  • The product meets any additional eligibility requirements shown on its product page.

Products that don’t meet these conditions may not be eligible for a return, subject to your rights under applicable Indian consumer law.

2. Return Timeframe

Return requests must be submitted within [X DAYS] of delivery.

To start a return, contact us at [EMAIL ADDRESS] with:

  • Your order number
  • Product name
  • Reason for return
  • Photos, if requested

We’ll review your request and provide return instructions if it is eligible.

3. Return Shipping Costs

For change-of-mind returns: [CUSTOMER PAYS RETURN SHIPPING / FREE RETURN SHIPPING].

For damaged, defective, incorrect, or materially different products: [STORE NAME] will [COVER THE RETURN SHIPPING COST / PROVIDE A RETURN LABEL], subject to verification.

If a return is sent without following our return instructions, we may be unable to reimburse the associated shipping cost.

4. Refund Process

Once we receive your returned product, we may inspect it to confirm that it meets the return requirements.

If your return is approved, your refund will generally be initiated within [REFUND PROCESSING TIME] business days.

The time required for the refund to appear in your bank account, card, UPI account, or other payment method may depend on your payment provider or bank.

Refunds will generally be issued to the original payment method, unless another method is required or agreed upon.

5. Exchanges

Where available, we offer exchanges for eligible products.

You may request an exchange within [X DAYS] of delivery.

Exchange availability may depend on:

  • Product availability.
  • Size or variant availability.
  • Product condition.
  • Eligibility under this Policy.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

6. Damaged, Defective, or Incorrect Products

We take extra care to ensure your order reaches you correctly. If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photographs or video of the product and packaging, if requested

After reviewing the issue, we may offer an appropriate remedy, which may include a replacement, exchange, repair, or refund, depending on the circumstances and applicable law.

For verified damaged, defective, or incorrect products, [STORE NAME] will [COVER RETURN SHIPPING / ARRANGE PICKUP].

7. Non-Returnable Items

The following products may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law:

  • [PRODUCT CATEGORY]
  • [PERSONALIZED/CUSTOM PRODUCTS]
  • [HYGIENE-RELATED PRODUCTS]
  • [OTHER NON-RETURNABLE ITEMS]

Any product-specific return restrictions will be clearly communicated on the relevant product page where applicable.

8. Sale and Discounted Items

Products purchased during a sale or promotional offer are [ELIGIBLE / NOT ELIGIBLE] for returns and exchanges, subject to the same applicable conditions described in this Policy.

Any special return conditions for promotional products will be displayed at the time of purchase.

9. Order Cancellations

If you need to cancel an order, contact us at [EMAIL ADDRESS] as soon as possible.

Cancellation may only be possible before the order has been processed or dispatched. Once an order has been dispatched, our normal return procedure may apply.

10. Refunds for Cash on Delivery Orders

For eligible Cash on Delivery (COD) returns, refunds will be processed through [BANK TRANSFER / UPI / OTHER METHOD] after the returned product has been received and approved.

You may be asked to provide the necessary payment details to process the refund securely.

11. Contact Us

We’re here to make the return process as straightforward as possible.

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
Customer Support Hours: [SUPPORT HOURS]

When contacting us, please include your order number so we can help you faster.


Quick setup for Trenzo

Before publishing, replace the placeholders with your actual rules—especially [X DAYS], return shipping responsibility, refund timing, COD refund method, and your non-returnable categories.

Important: Don’t make the policy more restrictive than your actual operations or applicable Indian consumer protections. In particular, damaged/defective/incorrect products should have a clear remedy, and the policy should match what your Shopify checkout and customer-support team can actually provide.